2022
YOUPLANET
Account & Project Manager
2023- To the date
PROJECT MANAGER
As a Project Manager, my role is to ensure the client's satisfaction and make sure the needs are met successfully.
Within my scope of daily tasks, I would plan and define budgets, ensure correct communication throughout all departments, and make certain that all problems are foreseen and solved. In addition, I would manage communication, time, and risk management, as well as documenting and reporting all important assets.
Nonetheless, one of the most important parts was communication with the client and the departments, as it comprehends more than 80% of my time. I would make sure I adapt the communication with each client and department regarding their needs and preferences to provide a respectful and comfortable environment for everyone.
In addition, market research is one important part of my tasks, as it is a key aspect for the clients to have updates on the market, and make sure they know what the options on the table are.
ACCOUNT MANAGER
As an Account Manager, I make sure I'm the point of contact of the agency towards the client.
I follow the guidelines they set for the strategy and make sure it is delivered successfully.
Some of my daily tasks include negotiating a budget with agencies and Influencers, preparing contracts and all documents necessary, the correct use of SalesForce and other programs to ensure the correct tracking of the financial aspects of the campaign, and the correct execution of the content established, as well as a final monthly report.
GENIALIDADES
Project Manager
2022
As a Project Manager I would take care of asses what the client's needs where and how we could find a perfect fit for each need.
I would analyze the market, current trends, and needs and place that into a briefing of content and strategy for each month.
I would later go to the shootings of those content and help the photographers with the edition of the content.
After the publication of the content, at the end of the month, I would send the client the KPI's and a report so we could compare expectations VS how it worked.
I would also organize events for the clients and have daily communications with clients and providers too.
FILA IBERIA S.L,
Junior Marketing Specialist
2022
I was responsible for the Social Media channels for one of the many brands the company owned for both Spain and Portugal.
I would interact with customers through comments and direct messages on a daily basis.
My daily work would also consist on planning and producing weekly content for Instagram and Facebook, being in charge of organizing partnerships and collaborations between the business and Influencers, and developing and designing social media strategies.
In addition, I would translate the texts and all the social media strategies to Portuguese.
Essência Comunicação Completa (Internship)
2020
My first internship experience on the marketing field has been with the communication agency Essência.
I got in touch with social media marketing, creating social media content, and helping out with the development of business content.
TASKRABBIT
RiskOps
2019-2021
Started as a Customer Support Specialist helping customers navigate the platform for the Spanish Market.
I was later escalated to Risk Operations department as a Risk Operations Supervisor where I was in charge of supervising high-risk operations, fraudulent behavior and Identity verification procedures.
MOZ-ART ESCOLA
DE MÚSICA
Community Manager
2019
I was helping out at a family-friendly music school with their social media, website, event planning and brochures, and all type of online communications.
Pine Cliffs Resort A Luxury Collection Algarve
2018
Waitress on different restaurants of the Resort including á la carte, buffet, and room service.
VUELING AIRLINES, S.L
SOV agent
2016
I started as a Customer service representative and Reservations agent for the Spanish and English market.
Later on, I was asked to help by Supervising the Ticket Office Support.
UNIVERSIDADE FERNANDO PESSOA
MASTER IN PUBLIC RELATIONS, MARKETING, AND ADVERTISING
This master's degree took place in Porto, in the North of Portugal and It was done in both English and Portuguese.
After the public defense of my thesis "The Influence of Official Tourism Instagram Accounts on Tourist Destinations: The Case of New Zealand, Thailand and Switzerland", I concluded my master's degree with a score of 16/20.
UNIVERSITAT AUTÒNOMA DE BARCELONA
ENGLISH DEGREE IN TOURISM MANAGEMENT
The Escola Universitària de Turisme i Direcció Hotelera was introducing the Tourism management degree in English and it was the first school to do it in Catalonia. Actually, I am one of the few first students ever graduated with this 4th-year degree in English in that university.
STUDIES
STRENGHTS
SKILLS
ADOBE ILLUSTRATOR
Advanced Knowledge
Adobe photoshop
Advanced knowledge
WORDPRESS
Intermediate knowledge
Google analytics
Intermediate certificate
Google ADS
Basic
Knowledge